If you need to reschedule or cancel, please do so at least 48 hours before the beginning of your appointment.

Appointments cancelled within 48 hours are subject to a cancellation fee of 50% of the service total. Failure to show up for an appointment without notice will be recorded as a no-show and will be subject to the same fee, and may require a non-refundable deposit before booking future appointments.

Arriving to your appointment more than 15 minutes late may result in a shortened service such as no blow dry or an adjustment to color services and may incur a no-show fee for the necessary service adjustments/cancellations. Some services may also need to be rescheduled entirely. I always do my best to stay on schedule as well and will contact you if I'm a bit behind - I respect your time as well!

If there are any minor adjustments needed for your haircut or color, let me know within 7 days and I am happy to make them according to my availability. Due to the artistic nature of my services, I do not offer refunds.

Please note that a re-do is different than changing your mind or not liking what we agreed on a few days later. Although this is a rare situation when we have had a thorough consultation beforehand, this does sometimes happen. If it does, feel free to reach out and we will discuss booking the appropriate services to reach your new desired goal.

Due to the intimate nature of the salon and because I only have one chair available to work from, I am unable to accommodate anyone else besides the person receiving a service.

There is plenty of metered parking available on Boulevard Saint Laurent.

If you are not sure which service(s) to book, you are welcome to book an in-person consultation with me! You can also complete the New Client Consultation Form, which will allow me to guide you in which service(s) will best meet your needs.